Return Policy: Returning with Ghla Fashion is very easy and available for 24 hours from the time of receiving the order. All you need to do is contact the customer service team on the website or message them on WhatsApp. Provide them with the order number along with a picture of the alternative product and the desired size. The replacement order will be shipped directly after passing the quality check of the returned product.
Refund Policy: Returning with Ghla Fashion is very easy and available on the same day of receiving the order. All you need to do is contact the customer service team on the website or message them on WhatsApp. Provide them with the order number and the reason for the return. A return shipment slip will be created and sent to your email or WhatsApp number. The order must be handed over to the shipping company on the same day of receipt. If not handed over on the same day, the store will not accept the return, and the customer will bear all shipping costs. The refunded amount will be credited after passing the quality check.
Please note that custom-made products cannot be exchanged or returned unless defects or damage are revealed in the product.
Conditions: Delivery and return shipping costs are borne by the customer and are non-refundable (Sama 70 SAR, Fastlo 110 SAR).
For exchanges, shipping fees for both ways are borne by the customer (Sama 70 SAR, Fastlo 110 paid upon delivery).
Only one exchange is allowed, and the replacement order is non-returnable.
The product must be in its original condition and unused.
Methods of refund: The method of refund depends on the payment method used during the purchase:
When paying by bank card: The amount will be refunded to your card, and it may take from 7 to 24 working days for the amount to appear in your account.
When paying via Tabi or Tamara: The amount will be refunded to your Tabi or Tamara account.
When paying via bank transfer: The amount will be refunded via bank check to your account through the IBAN number within 7 to 24 working days.
Other cases: Ghla Fashion has the right to delete one of the customer's products from the order, ship the remaining items, and refund the amount to the customer if the product is unavailable without notifying the customer.
Ghla Fashion has the right to accept or cancel the order without notice in some cases, such as product unavailability or pricing errors.
If the customer requests to cancel the order after the order status has changed to "being processed" or "shipped," shipping fees will be deducted, and the remaining amount will be refunded.
If the order is not received for any reason related to the customer, any related shipping fees will be deducted.
